There are far too many service oriented companies which are still basing their company support on personal email correspondence. This in turn can cause a series of issues starting from the simplest being inability to react fast should there be a few unread messages for the same person to the more complicated which are meeting SLAs, unsatisfied customers etc.

e-ticket solutions can offer your service oriented front-end the ability not only to prioritize the requests based on the topic selected, they can further be classified in detail offering your support team additional information necessary to avoid delays in correspondence, clarification phone calls etc. All of these provide you with two main advantages: time and resources.